Over 48,000+ Happy Customers | Up To 60% Off For Limited Time Only | SHOP NOW

Your cart

Your cart is empty

You'll love these.

Skincare
Hair Care
All
Get 10% off

Join us

Sign up and get 10% off your first purchase

By completing this form, you are signing up to receive emails from LUNA&SKIN and can unsubscribe at any time. Privacy Policy.

90-Day Money-Back Guarantee Policy

We are committed to providing high-quality products and offer a 90-Day Money-Back Guarantee. Please carefully review the following terms and conditions to understand how you can take advantage of this guarantee.

1. Eligibility

  • This 90-Day Money-Back Guarantee applies only to purchases made directly from our official website: www.lunaandskin.com
  • To be eligible for a refund, you must follow the "Guarantee Activation" process detailed below.

2. Guarantee Activation

  • Upon delivery of your order, you must send a blank email to support@lunaandskin.com with your Order Number in the subject line labelled "90-Day Money-Back Guarantee".
  • Activation of your guarantee is required to be eligible for a refund. Failure to activate within the specified timeframe will invalidate the 90-Day Money-Back Guarantee.

3. Product Trial Requirements

  • You must adhere to the recommended usage regimen as specified on the product FAQ page.
  • Proper usage according to these guidelines is essential for eligibility in the refund process.

4. Refund Request Process

  • If you do not see noticeable improvements after following the recommended usage regimen, you may submit a refund request.
  • Send an email to support@lunaandskin.com within 90 days of receiving your product, including your Order Number and all images documenting your treatment process.
  • All images submitted must have valid time and date stamps. If your request does not meet these criteria, it will not be approved for a refund.
  • Our team will review your submission and assess eligibility for a refund.

5. Return Process

  • If your refund request is approved, you will need to return the product in its original packaging.
  • The return must be sent via a trackable mail service to the address provided by our customer support team.
  • The customer is responsible for all shipping costs related to both sending and returning the product. Shipping fees are non-refundable.

6. Refund Processing

  • Upon receiving the returned product, we will inspect it to ensure it meets the return conditions.
  • Your refund will be processed within 7 to 10 business days after the product is received and inspected.
  • Refunds will be issued to your original payment method.

7. General Conditions

  • This guarantee is valid for one refund per product per customer.
  • LUNA&SKIN reserves the right to deny a refund if the conditions outlined in this policy are not fully met.
  • This guarantee does not cover products that have been misused, altered, or damaged due to improper use or handling.

8. Contact Information

  • For any questions or assistance regarding the 90-Day Money-Back Guarantee, please contact our customer support team at support@lunaandskin.com.

9. Amendments

  • LUNA&SKIN reserves the right to modify these terms and conditions at any time without prior notice. Any changes will be updated on our official website.

Additional notes

  • This 90-Day Money-Back Guarantee Policy aligns with our general Return and Refund Policy. If any conflict arises between the two, the terms of the 90-Day Money-Back Guarantee will prevail for products specifically mentioned to include this guarantee.