Return and Refund Policy

We are committed to ensuring your satisfaction with our products. Depending on the product purchased, different return policies may apply:

• 90-Day Satisfaction Guarantee: If the product page explicitly mentions a 90-day guarantee, you have up to 90 days from the date of receiving your item to request a return or refund. For more information, please refer to our 90-Day Money Back Guarantee Policy.
• 30-Day Return Policy: For all other products, or if the product page does not mention a 90-day guarantee, our standard 30-day return policy applies. You must notify us of your intention to return within 30 days of receiving your item.

Conditions For Return

• Product Condition: The item must be unused, in its original condition, and in its original packaging.
• Proof of Purchase: Please include your receipt or proof of purchase with your return.
• Proof of Postage: We strongly recommend using a trackable shipping service and obtaining proof of postage, as we cannot guarantee that we will receive your returned item.

How Do I Return?

1. Start Your Return: Contact us at support@lunaandskin.com with your order number, which can be found in your order confirmation email.
2. Repack Your Items: Carefully repack the items in their original packaging.
3. Return Authorisation: Once your return request is approved, we will provide you with the return address. Please note that you have 14 days from the date of approval to return the item(s) to us. The cost of returning the parcel is your responsibility.
4. Track Your Return: Once we receive your return, we will notify you via email. Your refund will be processed within 7 to 10 business days.

Important Notes

• 14-Day Window: If your return is not received within 14 days of approval, your return request will be cancelled. Late returns may be refused, and additional shipping costs may apply for the return of your items.
• Inspection: We reserve the right to inspect returned items to ensure they are in their original condition. If the item shows signs of use beyond what is necessary to assess its functionality or characteristics, we may deduct an appropriate amount from the refund to reflect the diminished value of the product.
• Refund Processing: We aim to process your return as quickly as possible, but please allow up to 10 business days for the refund to reach your account. Refunds will be issued to your original payment method.

Shipping Costs

• Return Shipping Costs: You are responsible for the costs of returning your order. These costs are non-refundable.

Return Address

• Returns must be sent to the address provided by our customer service team. Please do not send returns to any other address, as we will not be able to process your refund. If you refuse delivery of an order upon its arrival, a refund will not be provided.

Special Policy For Multiple Identical Products

• If you purchase two or more identical products at different prices due to a promotion or discount and wish to return one item, the refund will be calculated based on the average price paid across the items unless both items are returned.

90-Day Satisfaction Guarantee

• For products with a 90-day satisfaction guarantee mentioned on the product page, you can return the item within 90 days for a full refund. If the product page does not mention a 90-day guarantee, the standard 30-day return policy applies.

Contact Us

For any questions regarding refunds, returns, or to obtain the return address, please contact us at support@lunaandskin.com.