Lifetime Warranty and Replacement Policy
At LUNA&SKIN, we stand behind the quality of our products and are proud to offer a Lifetime Warranty and Replacement Policy for the LUNA&SKIN RegenMask™. This warranty covers manufacturing defects and damage incurred during normal use of the product.
Warranty Coverage
- The Lifetime Warranty applies exclusively to customers who purchase the Lifetime Warranty and Replacement Coverage for a one-time fee of £9.99. You can purchase it from here.
- The warranty covers defects in materials and workmanship under normal use and maintenance.
- The warranty is valid for one replacement per customer and only applies to the LUNA&SKIN RegenMask™.
- Replacement products are subject to availability.
- Warranty claims must be submitted within the lifetime of the original purchaser.
Exclusions
- The warranty does not cover damage caused by misuse, abuse, accidents, or unauthorised modifications.
- Normal wear and tear, including scratches, dents, and cosmetic damage, are not covered under the warranty.
- Any alterations or repairs made by unauthorised third parties will void the warranty.
How To Purchase The Warranty
- The "Lifetime Warranty and Replacement Coverage" can be purchased either at the time of your original order or added within 30 days of your purchase of the mask.
- To ensure eligibility, please add your order note and quote your original purchase order number when purchasing this coverage.
Redemption Process
To redeem a replacement under the warranty, please follow these steps:
- Contact Us: Email us at support@lunaandskin.com with your order number and a brief description of the issue(s) along with picture(s) of the damage.
- Additional Information: In some cases, we may request additional details or video evidence to assess the nature of the issue.
- Return Instructions: Once your request is approved, we will provide instructions for returning the damaged product. The product must be returned using a trackable mail service.
- Replacement Processing: After we receive and inspect the returned product, we will process your replacement promptly.
Important Notes
- This warranty is only valid for the LUNA&SKIN RegenMask™. Other products or accessories are not covered under this warranty.
- The Lifetime Warranty is valid for one replacement per customer and is non-transferable.
- The warranty does not apply to any products purchased from unauthorised sellers or retailers.
Additional Coverage
- 90-Day Money-Back Guarantee: If the product page for the LUNA&SKIN RegenMask™ explicitly mentions a 90-day satisfaction guarantee, this guarantee will also apply. For more details, please refer to our 90-Day Money-Back Guarantee Policy.
If you have any questions or need further assistance, please do not hesitate to contact us at support@lunaandskin.com. We are committed to ensuring your satisfaction with every purchase.